Receptionists and Information Clerks
Receptionists and information clerks often provide a first impression of a company, business, or establishment. Therefore, employers look for individuals who are courteous, efficient, and knowledgeable. As technological advancements occur, many receptionists and information clerks must take on new technical skills.
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Specifics of the Job
Receptionist and information clerks are responsible for a variety of tasks. They must answer phones, take messages, route calls, send or receive faxes, make copies, sort and distribute mail, and greet customers. The kind of business has a big impact on duties, as well. For instance, individuals employed in a doctor’s office will also be responsible for making and confirming patient appointments. Secretaries working for a bus line will need to inform customers of arrivals, departures, and other travel matters. Secretaries or information clerks employed by hair salons act as appointment setters and cashiers. Although duties differ, customer service remains a top priority. This first impression with the customer should be a positive one. Advancements in technology have changed the receptionist’s job in many ways. Phone systems have removed the need to employ several receptionists. Voice mail systems allow customers to leave messages verbally rather than having a receptionist write it down. Reliance on computers requires individuals to have strong computer and technical backgrounds. They are required to use advanced software programs, fax machines, highly detailed copier machines, and other machinery.
Necessary Qualifications
Receptionists and information clerks must possess a high school diploma or its equivalent. Training is done on-the-job. A senior receptionist or supervisor trains the new hire on office procedures and how to operate the phone system and other equipment. Some employers seek candidates with previous experience in computers or other office machinery. Receptionists and information clerks should have strong communication and interpersonal skills. A professional appearance and pleasant personality will also make a good first impression with customers or patients. Individuals should speak English fluently. Those fluent in a second language, such as Spanish, may have an advantage.
Salaries and Advancement
Advancement is limited to those with only a high school degree. However, some receptionists gain necessary experience and move into a higher paying position with another company. Some industries offer self-study programs that will enable employees to advance. This is common in the hotel industry. Earnings range between $13,000 and $53,000 annually. Those working as brokerage clerks or for government agencies tend to earn higher salaries. Motel receptionists are at the bottom of the scale. However, many large and luxurious hotels pay significantly higher. Receptionists and information clerks who work night or weekend shifts often receive differential pay.
*This is a summarized article created to allow for a quick career review. For the most accurate and up-to-date information visit the Bureau of Labor Statistics, U.S. Department of Labor website to learn more about Receptionists and Information Clerks.
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copyright 2005
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